When setting up Authenticated Domains for email sending in Salesforce Marketing Cloud Next (Growth and Advanced), you might run into an issue where the setup option isn’t visible. This usually happens after an upgrade from Salesforce Foundation to Growth Edition.
Step 1: Complete the Migration Process
Salesforce requires you to complete a one-time migration step before enabling domain authentication.
1/ Go to Salesforce Setup and navigate to: Unified Messaging → Email → Migration.
2/ On the Migration page, check the status indicator. You’ll need to Pause or Complete All Campaigns before proceeding.
3/ Click Transfer to Marketing Cloud. This action updates your Salesforce org to allow authenticated domain configuration.
Step 2: Wait for the Update
After clicking Transfer, the system may take up to 24 hours before the Authenticated Domains page becomes available in Setup. Don’t worry if you don’t see it immediately.
Step 3: Add Your Authenticated Domain
Once visible, you can now configure your domain:
- Go to Setup → Email → Authenticated Domains.
- Follow the prompts to add your domain (e.g., email.yourcompany.com).
- Update DNS records as directed for authentication (SPF, DKIM, etc.).
Helpful References:
Problem solved! Once migration is complete and domains are authenticated, your team can send branded, trusted emails without issues.
Thanks to Nicole Anaya for helping to solve this one!